Refund & Return Policy
Last updated: April 2026
1. Overview
We want you to be happy with your purchase. This policy outlines the conditions under which refunds and returns are accepted for both press-on nail products and in-store nail treatment services.
2. Press-On Nail Products (Online Orders)
2.1 Eligibility
- Returns are accepted within 14 days of delivery.
- Products must be unused, in original packaging, and in resalable condition.
- Custom or personalised nail sets are not eligible for return unless they arrive damaged or defective.
2.2 Damaged or Defective Items
- If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.
- We will arrange a replacement or full refund at no additional cost to you.
2.3 How to Return
- Contact our support team at support@liorahouse.net with your order number and reason for return.
- We will provide return shipping instructions once your return request is approved.
- Return shipping costs are the customer’s responsibility unless the return is due to our error.
2.4 Refund Processing
- Refunds are processed within 7–10 business days after we receive and inspect the returned item.
- Refunds are issued to the original payment method (card or wallet).
- Shipping fees from the original order are non-refundable unless the return is due to our error.
3. In-Store Nail Treatment Services
- Service fees are generally non-refundable once the service has been performed.
- If you are dissatisfied with your treatment, please speak with your technician or contact us within 24 hours. We will work with you to find a satisfactory resolution, which may include a complimentary correction or partial credit.
- For cancellations and rescheduling, please refer to our Booking & Appointment Policy.
4. Wallet Refunds
- If a refund is applied to your LIORA HOUSE wallet, the credited amount will be available immediately for future purchases or bookings.
- Wallet top-up amounts are generally non-refundable to the original payment method. In exceptional circumstances, please contact support.
5. Loyalty Points & Coupons
- Points earned on a refunded order will be deducted from your points balance.
- If a coupon was used on a refunded order, the coupon may or may not be reinstated at our discretion.
6. Contact Us
For return or refund requests:
- Email: support@liorahouse.net
- Phone: +66 93 729 6353